It can be a tedious task to choose the right internet provider for your office or home if you are a non-technical person. The best internet provider is the one who answers all your questions and clears all your doubts. But do you know the right questions to be asked? To get the best deal, we have compiled the top 5 questions to ask from your internet provider:-
1. What is the Actual Download Speed?
You must have seen several ISPs advertising their speed limit as “up to” 80Mbps. They hide the actual download limit under this “up to” statement. This line means that the highest possible speed of data transfer could be 80 Mbps. In reality, you might not get this speed daily. These advertising lines are to attract customers. Ask your ISP to provide the exact average data transfer speed that they will provide. They might give high speed, but this depends on various factors like the location where you live, the number of members using your line, distance from your local exchange, etc. Get clarity on the realistic speed you will get at your location.
2. What is the Limit of Unlimited Internet?
Get a clear idea of your daily internet usage limit and choose the plan accordingly. If you choose the unlimited plan, inquire about the consequences when you cross the soft data limit. Ask your ISP about the limitations and impact on exceeding the data transfer limits. What precisely the unlimited means, and what is its limits? Will they charge any fee if you exceed the limit, and what will be the charges? Will the connection speed be reduced or cut off entirely? Don’t hesitate to ask any such queries.
3. What is your Mean Time to Repair (MTTR)?
During an event of an outage, how much time will the ISP take to resolve the issue?
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And if there is a network issue or something technical problem arises, who will address it and ensure the internet’s smooth running? Ask about the monitoring tools to identify connection issues and service level agreements to ensure time takes to respond to the topic. Also, ensure that the problem will not prevail in the future. Don’t sign the contract before getting clarity on each question.
4. Is there any contract?
Ask if there is any contract or Service Level Agreement (SLA) and understand what the provider is committed to.
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Understand the deal and the internet package before signing it off. SLA outlines the quality and ensures that the performance levels are met. Feel confident about what you are getting from the internet provider and get assured before getting into an agreement. Some companies allow you to get out of the contract before it ends by paying some amount to the provider. Please put all your questions together and get their answers.
5. What do you get at that price?
Price is a crucial factor if you are on a budget. It is one of the essential factors when choosing the ISP for the services you need. Know what you are getting with the price you will pay. You must know your requirements and pay for those only. Avoid extra payment for services you don’t need.
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Final Thought
So, if you keep a list of questions ready, it will be easy for you to gather the information you need to make an intelligent, thorough decision about your internet provider.