A lot of companies are switching from live human interactions to AI chatbot conversations on their websites due to the various advantages these bots offer.
Businesses are constantly under pressure to deliver great customer experiences. That’s because happy customers are the key to any company’s success.
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Let’s discuss about the major issues and advantages associated with using AI chatbots.
Advantages
Chatbots can help you:
- Provide 24×7 support: The biggest advantage of using an AI chatbot is that it is always available to answer your customers’ questions. Unlike humans, a chatbot doesn’t ask for a break or time off.
- Handle multiple customer requests: There are days when your site receives high traffic, especially during a new product launch or an ongoing sale.
At such times, AI chatbots are a better choice as they can handle multiple customer requests simultaneously.
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Issues
Businesses can face a number of issues while using the chatbot technology.
Chatbots may:
- Lack security measures: Customers are always sensitive about sharing their personal information on any website. You need to ensure that your AI chatbot is completely secure so that you can protect your customers’ privacy.
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- Lack the capability to understand human emotions: AI chatbots are devoid of any human emotions. They can be programmed to understand emojis and voice modulations, but they are still far from providing the comfort that an agitated customer seeks.
Final Thoughts
AI chatbots have more advantages than disadvantages, but still, you need to ensure that the issues don’t piss off your customers.
If you want to learn more about the issues and advantages of using AI chatbots, please check out the infographic below. You can also read my detailed post on ShaneBarker.com to get more insights.
