When you move into a new home, one of the top considerations is installing a reliable security system. Most people often opt to enlist the services of professionals to help on this front. The problem, however, is identifying the best choice out of the numerous home security companies.
Before settling on a particular provider, here are the top questions you need to ask.
How long has the company been in business?
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Experience is vital in the home security services industry. You should go to a company that has at least three years in the business. Also, ensure that you ask for reviews from their previous clients about the quality of services offered by a particular company.
If the clients give positive feedback, go on and hire the company. Otherwise, keep searching until you find a suitable option.
Who handles the installation?
The majority of home security companies prefer using their employees to handle new installations. However, there are a few that use sub-contractors. It is critical to be aware of the approach used by your security provide when handling installations for new clients.
Additionally, ask if the firm charges extra fees for installation. Most companies do installations free of charge.
Do they conduct employee background checks?
Employees and sub-contractors who come to install the security system will have access to your home and family. They will also access confidential information such as your billing address, family names, and so forth. For this reason, it is essential to know that you can trust them with such information.
The best way of ensuring that the technician is trustworthy is by asking the company if they conduct background checks before hiring their staff. If they do, it will give you an added peace of mind.
How long is the warranty period?
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Security systems can be an expensive investment. It is advisable to choose a company that offers a warranty for its products. Having a warranty means that you can get a free replacement or servicing if the equipment becomes faulty before the expiration of the period stipulated in the warranty. It is worth noting that the warranty becomes void if the defect was a result of your fault.
Do they have their own monitoring center?
Alarm monitoring centers are costly to establish and maintain. Some companies, especially the smaller ones, usually depend on established security companies to provide them with monitoring services. The problem with this approach is that it increases the vulnerability of user information.
If you want guaranteed security, ensure that the company that sold you the equipment has its monitoring center.
Do you have to sign a contract?
Most arrangements with home security companies involve the signing of a contract. Before signing the dotted line, ensure that you know the terms of the agreement. Take your time and read the entire document to avoid signing something that you do not understand.
What is the extent of customer support?
Home security is a 24-hour need. Luckily, most of the existing security firms offer 24/7 technical support to their clients. Avoid companies that have specific working hours, as you never know where an urgent situation can arise.
Besides customer support, the security company should also have a quick response time in case of an emergency.
What happens after relocation?
After some years at your current home, you might feel the need to relocate. This is often the case if the quantity surveyor depreciation schedule indicates that the property has undergone heavy wear and tear.
Some companies will allow you to move with the security equipment under the current contractual terms, while others will not. Make sure you choose a firm that will allow you to relocate with the security equipment without altering the contract terms.
What is the Overall Cost of the System?
Once you have gone through all of the details, the last step involves knowing the estimated budget for procuring and installing the home security system. Your preferred security company should give a quotation, which you will then evaluate and see if it is within your means.
If you can meet the quotation and find the services satisfactory, pay the money and wait for the installation. If otherwise, continue looking until you find a company that fits your budget needs.